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SAP C_C4HCX Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: SAP Sales Cloud & Service Cloud | - Sales process automation and CRM capabilities - Omnichannel engagement scenarios - Customer service management processes |
| Topic 2: Integration and Extensibility | - API management and event-driven architecture - SAP Integration Suite concepts - Extensibility options in SAP CX solutions |
| Topic 3: SAP Commerce Cloud | - Storefront and personalization concepts - Extension and integration mechanisms - Product content and catalog management |
| Topic 4: SAP Marketing Cloud | - Customer data and segmentation - Campaign management and orchestration - Personalization and journey orchestration |
| Topic 5: Security and Identity Management | - Data protection and compliance in CX solutions - Authentication and authorization concepts |
| Topic 6: SAP Customer Experience Architecture | - End-to-end CX architecture principles - Composable enterprise and CX strategy - SAP CX solution integration landscape |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
Which dev space types are offered by SAP Business Application Studio?
Note: There are 3 correct answers to this question.
- A. SAP Workflow
- B. SAP Fiori
- C. SAP ABAP
- D. Full-stack cloud application
- E. SAP HANA native application
Correct Answer: B,D,E 🗳️
Which of the following are valid in-app extensibility options for SAP Sales Cloud (version 1)?
Note: There are 2 correct answers to this question.
- A. SAP Cloud Applications Studio
- B. Key User Tools
- C. Events
- D. Mashups
Correct Answer: A,B 🗳️
How can SAP Marketing Cloud help customers drive their business?
Note: There are 3 correct answers to this question.
- A. It enables planning and execution of personalized campaigns through various channels like email, SMS, or mobile channels for push notification.
- B. It enables meeting scheduling and opportunity design to increase lead quality and sales revenues.
- C. It allows customers to connect, analyze, and take action on all their data in one marketing dashboard to increase ROI.
- D. It provides end-to-end marketing processes to engage customers, drive conversions, and react to the market.
- E. It builds customer profiles to gain insights into real-time intentions and motivations along the customer journey.
Correct Answer: A,D,E 🗳️
To successfully create an integration using the Connector Studio in SAP Customer Data Platform, what preparatory knowledge and information should a developer have?
Note: There are 3 correct answers to this question.
- A. A fundamental understanding of SQL queries and database management.
- B. Preliminary integration details such as credentials, host name, and bucket name.
- C. Experience with XML and SOAP-based web services.
- D. Knowledge of APIs, JSON format, and the application's data and APIs to be integrated.
- E. Familiarity with the REST architecture and API authorization mechanisms.
Correct Answer: B,D,E 🗳️
How does the Integration Advisor capability help you accelerate integration development?
Note: There are 2 correct answers to this question.
- A. By generating artifacts for creating an integration flow in SAP Cloud Integration
- B. By offering SAP methodology templates for creating integration strategies
- C. By using a proposal service based on machine learning using crowd sourcing
- D. By providing SAP advisory consultants to support customer go-lives
Correct Answer: A,C 🗳️
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