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HP HP5-B04D Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| HP Printing Portfolio Overview | 35% | - OfficeJet and InkJet Solutions - Print Security and Management Tools - HP LaserJet and PageWide Technology |
| HP Personal Systems Hardware | 35% | - Workstations and Thin Clients - Mobility and Connectivity Features - Commercial Notebooks and Desktops |
| Solutions and Services | 10% | - Basic Service Offerings - Supplies and Accessories |
| Selling and Value Proposition | 20% | - Competitive Differentiation - Customer Needs Assessment |
HP Delta - Selling HP Printing and Personal Systems Hardware Sample Questions:
Question 1
Which outcome can be achieved through proactive management of PCs and personal tablets?
A. A reduction in failure rates
B. An ability to share files
C. A reduction in help-desk calls
D. An increase in knowledge of user location
Question 2
What drives customers to implement workflow solutions?
A. Managing the print network
B. HP Web Jetadmin and Universal Print Driver
C. The shift from black and white printing to color
D. Efficiency in using information, which means efficiency in serving customers
Question 3
What helps HP achieve best-in-class reliability?
A. resellers giving HP feedback on how reliable their printers are
B. allowing millions of customers to test HP printers when they buy them
C. using the HP Total Test process
D. using expensive premium and exotic materials
Question 4
Which feature built into HP Flow MFPs enables one-touch workflows?
A. advanced image processing for pristine scans
B. 8" display and full-size keyboard to easily enter metadata
C. quicksets, driven from a large, full color screen
D. image preview, which allows view, zoom, edit, and re-order
Question 5
A customer is looking for best cost per page for black text, but hardly uses color. Which ink cartridges should be recommended?
A. two standard black and one value color
B. a two-pack XL black
C. standard fill black and color
D. higher fill value black and standard color
Solutions:
| Question 1 Answer: C | Question 2 Answer: D | Question 3 Answer: D | Question 4 Answer: D | Question 5 Answer: D |








